Refund Policy

Last updated: March 2026  |  Operator: Bunelius & Co Ltd  |  polysignal@proton.me

1. General Policy

Because access to PolySignal signals is granted immediately upon payment, subscriptions are generally non-refundable for the current billing period. By completing payment, you acknowledge that the Service is delivered digitally and immediately, and you consent to waive any statutory cooling-off period where permitted by law.

2. Eligible Refund Situations

We will consider refund requests in the following circumstances:

Service outage: If the Service experiences a verified outage of 24 hours or more during a paid billing period, you are entitled to a pro-rated refund for the affected period.

Duplicate charge: If you were charged more than once for the same subscription period due to a technical error, we will refund the duplicate charge in full.

All sales final: Access to the signal application is granted immediately when your subscription or free trial begins. Once the application has been accessed, all payments are final and non-refundable. You may cancel at any time to stop future renewals; cancelling does not refund charges already made. Trial plans are billed automatically at the end of the free trial unless cancelled beforehand.

Technical inability to access: If a technical fault on our side prevents you from accessing the Service and we are unable to resolve it within 48 hours of your report, you are eligible for a pro-rated refund.

3. Non-Eligible Situations

Refunds will not be issued in the following cases:

— You accessed the Service and viewed signals during the billing period.

— You changed your mind or no longer wish to use the Service.

— You experienced losses on Polymarket or other prediction markets.

— Signal direction did not match the market outcome (signals are informational only).

— You forgot to cancel before the next billing cycle.

4. How to Request a Refund

To request a refund, contact us at polysignal@proton.me with the subject line "Refund Request" and include: (a) your wallet address used for payment, (b) the on-chain transaction hash, (c) the reason for your request. We will respond within 2 business days. Approved refunds are sent as a return USDC transaction on the Base network and typically arrive within 1–4 hours of approval.

5. Cancellation

You may cancel your subscription at any time: from the link in your Stripe receipt email, or by emailing us and we will cancel it for you. Cancellation stops future charges immediately but does not entitle you to a refund for the current period unless covered by Section 2 above.

6. Chargebacks

If you initiate a chargeback with your bank or card provider without first contacting us, we reserve the right to permanently revoke your access to the Service. We encourage you to contact us first — we are committed to resolving issues fairly and promptly.